The Waiting List captures clients who want an appointment but could not find a suitable slot. When a cancellation occurs or a new slot opens, ClinicSoftware automatically notifies the next client on the list. Slots are filled faster, revenue is protected, and clients feel valued.
How It Works
01
Clients join the waiting list at booking if no suitable slot is available
02
When a cancellation creates a gap, the waiting list is checked automatically
03
The next eligible client receives an SMS or email notification with a direct booking link
04
If they do not respond within the set window, the next client is automatically notified
Key Features
Automatic Slot Matching
SMS & Email Notification
Response Window Setting
Priority Queue Management
Multiple Service Support
Client Self-Join Online
Waiting List Report
Manual Override
Pro Tips
Promote your waiting list on the booking confirmation page to set client expectations
Set the response window to 30 minutes for popular slots — urgency drives action
Review the waiting list report weekly to identify which services have the most demand